Delivery Policy

Services of the booking is confirmed as soon as payment is received and we get the confirmation from respective Supplier for the booking made.

b2b.aoryx.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Payment Terms and Cancellation & Refund Policy

The Travel Agency Partner or Its Customer & Its Guest will pay the price shown on Booking Confirmation, which supersedes any rate shown elsewhere.

The payment can be processed through cash deposit to the Bank Account or Via Wire Transfer to Bank Account or Via Integrated payment gateway to the Nio Chen Portal.

If Travel Agency Partner or Its Customer & Its Guest are using the payment gateway to pay online using Debit/Credit Card or Net banking, then you are doing so with the consultation/approval of the card owner/account holder (if in case you are not the card holder/account holder yourself).

If transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with front copy of your credit card by email to complete your transaction. If you failed to produce the said documents on time, then your transaction/Reservation will be cancelled with immediate effect.

If the payment is not processed because of any reasons, then you are supposed to deposit cash in our Bank Account within next 24 hours, otherwise the respective booking will be cancelled. In such scenarios the booking/Reservation will be subject to availability.

Transaction processing charge will be borne by the user for using the payment Gateway. And, If the transaction has been cancelled by the user, processing charges will still apply to the Travel Agency Partner/card holder.

Travel Agency Partner’s or Its Customers & Its Guests ability to amend or cancel a tour booking made through Nio Chen is restricted by the respective booking’s terms and conditions or third-party suppliers cancellation policies. Accordingly, depending on the booking type, there are instances in which you may not be able to make an amendment / cancellation of your tour booking or will have to abide by certain conditions for the same.

In order to cancel the Booking, The Travel Agency Partner is requested to cancel the booking made through Nio Chen Portal and to send notification in writing as well. Once we receive your cancellation request we will acknowledge the same via Email stating the cancellation fee you may be required to pay.

Each hotel/service provider has its own refund and cancellation policy, as a result of which Nio Chen is adhere to the same. Also, refunds will be done only through the Original Mode of Payment.

The Booking requests which are applicable for refund as per the cancellation policy specified in each booking will be entitled for refund (if applicable) and will be refunded within 15 working days from the date of cancellation request after the deduction of payment gateway processing charges or wire transfer charges, wherever applicable.

If Travel Agency Partner or Its Customer & Its Guest do not avail of a paid Booking Service partly or fully, Nio Chen will not make any refund in all the circumstances.

Refunds will be done only through the Original Mode of Payment.